Astroart 8 Install on new Windows 11 computer

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TKnightKY
Posts: 13
Joined: 08 Jan 2019, 15:44

Astroart 8 Install on new Windows 11 computer

Post by TKnightKY » 23 May 2023, 23:39

I installed Astroart 8 on my new Windows 11 Pro computer but when I try to install SP4, windows 11 states that I need an app and wants me to go to the windows store. How do I get around this issue?

Thanks,
Tony
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Iver
Posts: 108
Joined: 08 Jan 2019, 04:32
Location: Monterey county, Ca.

Re: Astroart 8 Install on new Windows 11 computer

Post by Iver » 24 May 2023, 03:06

I'm using Windows 11 and SP 4 installed fine. I downloaded SP4 and unzipped it then copy and past to AA 8 folder. Could it be you are using the trial version? Maybe that won't let you install a service pack?
Iver

TKnightKY
Posts: 13
Joined: 08 Jan 2019, 15:44

Re: Astroart 8 Install on new Windows 11 computer

Post by TKnightKY » 24 May 2023, 23:48

I have installed SP3 with no problems using the method you mentioned but SP4 doesn't install the same way. SP4 is an auto installation file where it installs the files in the correct directory for you. SP4 download is an application file not a copy and paste file. It installed fine in Windows 8.1

Iver
Posts: 108
Joined: 08 Jan 2019, 04:32
Location: Monterey county, Ca.

Re: Astroart 8 Install on new Windows 11 computer

Post by Iver » 25 May 2023, 03:14

You are correct, I think it was a pre- released I installed that way. The final release did self install on my Windows 11. Maybe Fabio or another user has a suggestion.
Iver

Dunmunro
Posts: 230
Joined: 10 Jan 2019, 01:11

Re: Astroart 8 Install on new Windows 11 computer

Post by Dunmunro » 25 May 2023, 14:11

TKnightKY wrote:
24 May 2023, 23:48
I have installed SP3 with no problems using the method you mentioned but SP4 doesn't install the same way. SP4 is an auto installation file where it installs the files in the correct directory for you. SP4 download is an application file not a copy and paste file. It installed fine in Windows 8.1
Maybe Win11 doesn't have a zip file app?

TKnightKY
Posts: 13
Joined: 08 Jan 2019, 15:44

Re: Astroart 8 Install on new Windows 11 computer

Post by TKnightKY » 25 May 2023, 20:38

Windows 11 does unzip the file, it just won't run the update file after it is unzipped. See original post for message from windows 11.

fabdev
Posts: 470
Joined: 03 Dec 2018, 21:43

Re: Astroart 8 Install on new Windows 11 computer

Post by fabdev » 26 May 2023, 23:28

Hi, I suggest to ask for technical support at: https://www.msb-astroart.com/support.htm (this forum is not for technical support).
Actually with a google search I found:
https://www.reddit.com/r/techsupport/co ... ng_to_run/
but those methods look too complicated to me, I'd use them only when other apps fail to execute, and there is no alternative.
Fabio.

TKnightKY
Posts: 13
Joined: 08 Jan 2019, 15:44

Re: Astroart 8 Install on new Windows 11 computer

Post by TKnightKY » 27 May 2023, 00:05

I downloaded SP4 for the third time and this time it installed properly. Thanks everyone for your input.

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